Hello,

In an effort to improve our customer service and the speed with which we answer your e-mails, we have created a new web-based contact system on the neopets.com site, which is located at http://www.neopets.com/contact.phtml .  From this new Contact Us page, you are able to send  abuse reports, ask questions about the site, or inquire about a frozen account.  Simply select the appropriate category, fill out the form, submit it, and we will look into the situation shortly.  (Please note that sending multiple forms only slows down the process -- a single request is all you need to send to get a prompt response!)  

By the way, because this email announcing our new system is automated, response to it will not be received.  So, please do not reply to this e-mail.  Instead, check out the Contact Us page, which should answer your questions about our new system.

Thank you!

The NeoPets Team


